Privacy Policy
Introduction
Respecting your privacy is a priority for Château Maucamps.
This policy transparently explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable French law.
By using our website, you agree to this Privacy Policy.
Data Controller Identity
Personal data is collected and processed by:
S.A.R.L. Château Maucamps
19 avenue de la Libération, 33460 Macau-en-Médoc – France
RCS Bordeaux 398 558 411
Contact email: maucamps@maucamps.com
Data Collected
We collect and process the following types of information:
- Identity: first and last name
- Contact details: mailing address, email address, phone number
- Account information: encrypted password
- Transactional data: order history, payment records
- Browsing data: IP address, connection data, browsing history
- Marketing preferences and consent
Required fields are marked with an asterisk (*) at the time of collection.
Purpose of Data Collection
Your data is collected for the following purposes:
- Managing your orders, deliveries, and after-sales service
- Managing your customer account
- Personalizing your experience on our website
- Sending promotional communications, if you have given consent
- Measuring audience and improving our services
- Complying with legal obligations (including accounting and tax)
Legal Basis for Processing
The processing of your personal data is based on:
- The performance of a contract (orders, customer account)
- Your consent for marketing operations
- Our legitimate interest in ensuring the website’s proper and secure operation
- Compliance with our legal obligations
Data Recipients
Your data is exclusively processed by Château Maucamps and its technical service providers (e.g., for hosting, secure payments, delivery).
We commit never to sell or rent your personal data to third parties.
Retention Period
We retain your data as follows:
- Order data: 10 years for accounting purposes
- Customer account data: as long as your account is active
- Marketing data: 3 years after your last contact or activity
- Browsing data (cookies): up to 13 months
Your Rights
In accordance with the GDPR, you have the following rights:
- Right to access your data
- Right to rectify your data
- Right to object to its processing
- Right to restrict processing
- Right to erasure of your data
- Right to data portability
You may exercise your rights by contacting us by email at maucamps@maucamps.com or by mail at:
Château Maucamps – 19 avenue de la Libération, 33460 Macau-en-Médoc, France.
For security reasons, we may request proof of identity if we have reasonable doubt about your identity.
Security
We implement all appropriate technical and organizational measures to protect your data against any loss, alteration, or unauthorized access.
Payments are secured via the Stripe platform, which uses SSL encryption protocols.
Cookies
When you browse our website, cookies may be placed on your device.
They are used in particular to:
- Facilitate navigation and user experience
- Measure website traffic
- Personalize our content and advertising
In accordance with regulations, a consent banner allows you to manage your cookie preferences during your first visit to our site.
You may also configure your preferences at any time through your browser.
Changes to the Policy
We reserve the right to modify this Privacy Policy. Any changes will be published directly on this page.
We encourage you to consult it regularly.
PRESS KIT – GTC – TERMS OF USE – PRIVACY POLICY – COOKIES